Not long ago, we reported on the after-sales service between Mr. Liu of Shandong Qingdao and GM Wuling. During the interview, the reporter contacted Mr. Liu and Wuling. Both parties also stated that they will resolve it as soon as possible. As of the 28th, things have been going on for a week or so. What is the result? When we contacted Mr. Liu again, we found that things were not as smooth as they thought! "Wouldn't GM Wuling not have my contact information? When I bought a car, all the details were left at the dealership! However, they publicly claimed that my contact information was not available. How is this possible? I want to solve it as soon as possible. The question, but it is not appropriate to delay and delay. Isn't it an attempt to cover it?†When the reporter heard Mr. Liu’s complaint, he was surprised. Immediately, the reporter told Mr. Liu about Wuling’s customer service phone, but Mr. Liu said that he had contacted him but he did not make any progress. Mr. Liu said in an irresponsible manner that Wuling’s doing so was simply disregarding the interests of consumers. What happened was merely a superficial article, but it still adhered to the “so-called principle†of the company and did not do any practical action at all. How can such a company not feel angry and keep consumers from feeling chilly? Disclaimer: This news was reprinted from the cooperation media. Auto Parts People's Network posted this article for the purpose of transmitting more information, and does not mean that it agrees with its viewpoint or confirms its description. Article content is for reference only and does not constitute investment advice. Investors will operate at their own risk.
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Even more ironic is when reporters tell Mr. Liu about service calls provided by Wuling, Mr. Liu told reporters after calling that the so-called “service call†was just a rescue call, and when he called Wuling’s customer service phone, The system will automatically receive incoming calls from employees' private phones instead of the full-time customer service staff that we generally consider answering. After only talking to Mr. Liu, he told Mr. Liu that he would “reflect thisâ€, and then hanged Mr. Liu’s phone. Mr. Liu smiled at the reporter and said that it was because he had heard Wuling saying that he would reflect it for N times, and there was no movement or result. "It's not surprising that a large company has such an attitude that I can buy such a car..."
We are deeply regretful that things have developed to this stage. I thought that things could be resolved smoothly, but I never thought that due to Wuling's delays, the matter has not yet been properly handled. It can be said that Wuling's strength is undoubted as the giant of China's micro-car industry. Since its establishment in 2002, Wuling has entered its seventh year. In the past seven years, Wuling's annual sales have increased from less than 150,000 units to 650,000 units in 2008, and sales revenue has increased from 377 million yuan to 2.15 billion yuan. In recent years, it has been the first place in the domestic mini-vehicle market, and its market share is close to 50%. In addition, in May this year, Wuling sales exceeded 100,000 units and reached a record high of 100258 units, creating a myth that single vehicle sales in China exceeded 100,000 orders for the first time in a single month. Wuling also played a pivotal role in the vigorous “car to the countryside†activities. In the first list of products released to the countryside, SAIC-GM-Wuling had a total of 78 products in the catalogue, which made it occupy micro- grams. The Wuling of the car half of the country is more "radiant"! Indeed, SAIC-GM-Wuling has a lot of great successes that can be worth showing off. However, is there a bright future behind this aura?
