The licensing ceremony of Changchun City Consumers Association Auto Consumer Rights Liaison Station (Demonstration Station) was held in the famous car square. Six companies, including the famous car plaza, became the first batch of auto consumption rights liaison stations in Changchun.
Since the implementation of the Three-Pack of Household Cars on October 1 last year, the city's Consumers Association has accepted more than 130 auto complaints. The main problems include false promises in sales, service fraud, unfair terms, and poor service quality.
In order to explore the problem of solving consumer rights protection, establish a smooth and efficient channel for safeguarding rights, and improve the self-discipline mechanism of the enterprise. The Consumers Association of the city has launched the first batch of six enterprises in the city's more than 100 automobile sales enterprises as the liaison station for automobile consumption rights in the city. . The liaison station will implement a unified work system and complaints acceptance workflow, and establish a communication and interconnection interface with the consumer rights protection work with the Consumers Association, and build a “bridge” for the rights of consumers, automobile sales companies and rights protection departments.